Help & contact
Last updated: October 10, 2026
Here you will find answers to the most common questions and how to reach us. MCARTUR Financial Tracker is operated by McArtur Digital Ventures.
Contact us
We normally reply within 2 business days. To help you faster, include your account email, the device and browser you use, and a description of what is happening. Never send us your password.
Frequently asked questions
How do I back up my data?
Your debts, income and budget live on your device, not on our servers. To back them up go to Settings → Backup & Reset → "Save Copy", or use the save (floppy) button in the Debts tab. A file is downloaded that you can keep wherever you like. The app reminds you to do it periodically.
I cleared my browser data or changed devices. Can I recover my information?
If you have a backup file, go to Settings → "Load Copy" and select it: your data comes back as it was. If you do not have a backup, we cannot recover it because your financial data never reaches our servers. That is why it is important to save a copy from time to time.
How do I use MCARTUR on another device?
Sign in with your account on the new device and load your backup file from Settings. Your account allows up to 2 active devices; devices not used for 14 days or more are released automatically when you need a spot for a new one.
How do I cancel my subscription?
You can cancel at any time from the billing portal of your subscription (the link comes in your purchase email). You keep access until the end of the period you already paid for. Before cancelling, save a backup of your data.
Is there a money-back guarantee?
Yes. If you are not satisfied, email info@mcarturdigital.com within 7 days of your first charge (when you first subscribe) and we will refund that charge in full, no explanation needed. Renewals are not covered: if you do not want to continue, cancel before the renewal date. The refund is processed through Paddle, our merchant of record, and may take a few days to appear. See the Terms of Service for details.
I cannot sign in or the verification email did not arrive
Check your spam or junk folder. If you forgot your password, use "Forgot your password?" on the sign-in screen and you will receive a link to reset it. If the problem continues, write to us.
How do I install the app on my phone?
Open the app menu and tap "Install app". On iPhone, use Safari's Share button and choose "Add to Home Screen".
How do I stop receiving news emails?
From Settings in the app (the news toggle) or with the unsubscribe link included in every email. Necessary service emails, such as verification and password reset, will still be sent.
Does MCARTUR give financial advice?
No. MCARTUR is an educational and planning tool. Its calculations are estimates based on the information you enter and do not replace the advice of a qualified financial, legal or tax professional. MCARTUR is not a credit counseling or credit repair service, does not settle or negotiate debts, and does not offer loans, investments or money handling.